Legal

Terms of Service

These terms set out the deal between you and CarinaOS: what the platform does, what it doesn't, how billing works, and where responsibility sits. Plain language, no traps.

Effective: June 8, 2026 Last updated: June 8, 2026 Governing law: State of California

01 Acceptance

By creating an account, joining the waitlist, or otherwise using CarinaOS, you agree to these Terms of Service and to our Privacy Policy. If you're using CarinaOS on behalf of a facility or company, you represent that you have authority to bind that organization, and "you" refers to it. If you don't agree, don't use the service.

02 Eligibility

  • You must be at least 21 years old.
  • You must operate, or be authorized to act for, a cannabis facility that is licensed in its jurisdiction.
  • You must use CarinaOS only in connection with lawful, licensed cultivation activity in states where it is permitted.

03 The service

CarinaOS is a hardware-agnostic intelligence layer. It connects to systems you already run — METRC, and crop-steering and sensor platforms such as Growlink, AROYA, and YoLink — and unifies them into compliance automation, live monitoring, and analytics.

CarinaOS sits above your existing systems; it does not replace them. METRC remains your official system of record with your state. CarinaOS reads from and writes to it on your instruction, but the authoritative compliance record always lives in METRC.

We're in active development. Features may change, and during private beta some functionality may be limited or interrupted.

04 Compliance responsibility

This is the most important section, so we'll be direct.

  • You remain solely responsible for your regulatory compliance. CarinaOS is a tool that helps you record and submit data faster; it is not a guarantee of compliance and is not a substitute for your own diligence.
  • You are responsible for the accuracy of what you submit. You should verify records in METRC and confirm they reflect your physical inventory and activity.
  • CarinaOS does not provide legal, regulatory, or accounting advice. Nothing in the product or its analytics is professional advice. Consult qualified counsel for your obligations.
  • You are responsible for meeting your state's deadlines and rules, regardless of the platform's status or availability.

05 Your account

  • Keep your login credentials and any API keys you provide confidential. You're responsible for activity under your account.
  • Provide accurate information and keep it current.
  • Notify us promptly at support@carinaos.com if you suspect unauthorized access.

06 Subscriptions & billing

  • CarinaOS is offered at a flat rate per licensed facility, billed monthly through Stripe. Current pricing is shown on our pricing page.
  • Eligible new facilities may start with a free trial. If you don't cancel before the trial ends, the subscription begins and the card on file is charged.
  • Subscriptions renew automatically each period until cancelled. You can cancel anytime; access continues through the end of the paid period.
  • Except where required by law, fees are non-refundable for partial periods. We'll give reasonable notice before any price change.
  • Multi-facility and volume pricing is handled separately — contact hello@carinaos.com.

07 Acceptable use

You agree not to:

  • Use the service for any unlawful purpose or outside a licensed, lawful operation.
  • Access another tenant's data, probe or breach security, or disrupt the service.
  • Reverse-engineer, scrape, or resell the platform without our written permission.
  • Submit false compliance data or use CarinaOS to misrepresent activity to a regulator.

08 Third-party integrations

CarinaOS connects to services operated by others — METRC, sensor and controller platforms, payment and scheduling tools. Your use of those services is governed by their own terms, and their availability and accuracy are outside our control. We're not responsible for changes, outages, or data issues originating from a connected third party.

09 Your data & our IP

Your data is yours. You retain all rights to the cultivation, compliance, and sensor data you bring to or generate in CarinaOS. You grant us a limited license to process it solely to operate and improve the service for you, as described in the Privacy Policy.

Our platform is ours. CarinaOS, including its software, design, and brand, is our intellectual property. These terms grant you a limited, non-exclusive, non-transferable right to use the service while your subscription is active — nothing more.

10 Disclaimers

The service is provided "as is" and "as available," without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or that it will ensure regulatory compliance.

11 Limitation of liability

To the fullest extent permitted by law, CarinaOS and CannaVia Holdings LLC will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost data, regulatory penalties, or crop loss arising from your use of the service. Our total liability for any claim is limited to the amount you paid us in the twelve months before the claim. You agree to indemnify us against claims arising from your misuse of the service or violation of these terms.

12 Termination

You can cancel anytime from your account or by contacting us. We may suspend or terminate access if you breach these terms, fail to pay, or use the service in a way that creates risk for us or other users. On termination, your right to use the service ends; data handling follows our retention policy.

13 Governing law

These terms are governed by the laws of the State of California, without regard to conflict-of-law rules. Disputes will be resolved in the state or federal courts located in California, and you consent to their jurisdiction. If any provision is found unenforceable, the rest remains in effect.

14 Contact

Questions about these terms? Email hello@carinaos.com.